Changed your mind?
For most items bought online, you can tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the item.
Please contact us before returning anything so we can provide the correct instructions and return address.
Items should be unused, in their original condition and packaged securely. You are normally responsible for return postage when returning an unwanted item.
Once the return has been received, we will process the refund within 14 days. Any standard outbound delivery charge covered by UK cancellation rights will also be refunded. Enhanced or optional delivery charges are not refundable beyond the cost of standard delivery.
Damaged, faulty or incorrect orders
Please inspect your order when it arrives. If anything is damaged, faulty, missing or incorrect, contact us as soon as possible and include your order number, a description of the problem and clear photographs where relevant.
Do not dispose of a damaged item or return it without instructions, as photographs or the original packaging may be needed to resolve the claim.
Exceptions
Some sealed goods cannot be returned after opening for health or hygiene reasons unless they are faulty. Personalised, perishable or custom-made products may also be excluded from change-of-mind returns where permitted by law.
This policy does not affect your statutory rights.